The IP Relay Service will allow you to communicate via text online using web-capable devices through a chat interface and a third-party operator, where there is Internet access.
The IP Relay Service will enable faster communications with the relay operator and allow you to see more of the conversation on your computer screen than what can be seen on a TTY window.
To start using the IP Relay Service, you must first Sign Up for the Iristel home phone service and log in to Accounts Portal.
Once you have submitted your registration for IP Relay service, a group dedicated to addressing our customers’ accessibility needs will contact you within 1 to 2 business days confirming that your registration has been successful.
Calls placed through the Iristel IP Relay Service are entirely confidential. Iristel IP Relay agents are professionally trained and follow a strict code of ethics. No record of conversation content is retained.
To speak with a registered Iristel IP Relay user, dial Toll-Free 1-844-IRIS-MRS (474-7677) within Canada.
An operator service that allows people who are deaf, hard–of–hearing, speech-disabled, or deaf-blind to place calls to standard telephone users via a keyboard or assistive device. A specialized operator acts as an intermediary for the two parties.
Message Relay Service (MRS) is a confidential relay service. Persons with a hearing or speech impairment call MRS using a Teletypewriter (TTY). Their typed message is received at MRS, the operator places their call and verbally relays their typed message to the other party.
For more information about Iristel Relay Services, please contact us at accessibility@iristel.ca
We are committed to ensuring that our services are accessible to all of our customers. We are ready to address the needs and concerns of customers with disabilities by offering accessible handsets, an extended trial period of 30 calendar days, reasonable accommodations and provide information in alternative formats upon request.
Our customers’ feedback is a fundamental part of a continuous process that enables us to develop new practices, products and services to better serve the needs of people with disabilities.
There is a variety of accessibility features and services which makes it possible for the hearing impaired to make and receive calls on a mobile phone, extending from basic features like provision of volume adjustment and speakers to provision of IP relay services.
Iristel accessibility services can help people who are visual impaired and hence cannot use keyboards or access contact lists to call numbers stored in the address book, send and receive messages or navigate the menu, by offering a range of smart phones with gesture-based screen-readers.
Our Service Plans are tailored for the visual impaired so that they can get unlimited possibilities to a better communication. Get the Unlimited Talk or Unlimited Canada long distance service plans to contact your friends and family.
Iristel service options will help people with mobility/agility limitations communicate better and easier using several handsets disposing of the right accessibility features such as Voice recognition, sensitive touch screen, capability to install third party applications or apps, add External keyboard support or use a stylus or other pen-like device for an easy access to the phone’s options, Headsets and Bluetooth, and Internet capability to benefit from Iristel data services.
Our Service Plans are tailored for people with mobility or agility limitations so that they can get unlimited possibilities to a better communication.
Get any of our Smartphone service plans to contact your friends and family.
For people with cognitive disabilities it’s very important to provide subscribers with a simple and friendly user interface. Iristel’s handsets cover multiple accessibility features such as Audible or tactile feedback, Adjustable font sizes, brightness /contrast controls, text-to-speech functionality and Screen Reader/Voice recognition options, Predictive Texting, ability to associate photos with telephone numbers.
Our Service Plans are tailored for people with cognitive disabilities so that they can get new and unlimited possibilities to a better communication.
Get any of our Smartphone service plans to contact your friends and family.
This type of wireless 9-1-1 service is provided in areas that receive Enhanced 9-1-1 service. To improve the safety and security of Canadians, the CRTC required wireless carriers to upgrade their 9-1-1 services to provide an enhanced capability to identify the location of wireless 9-1-1 callers. This is particularly important in emergency situations where the caller is unable to speak or cannot identify his or her location. This improved location capability is enabled by two technologies:
Global Positioning System (GPS) – or – Triangulation Capability
With Enhanced 9-1-1, wireless carriers use Global Positioning System (GPS) and/or Triangulation technology to identify a 9-1-1 caller’s location (generally within 50 to 300 meters of the cellphone). The emergency call and the caller’s location are automatically transmitted to a 9-1-1 call center serving that area.
Not all cellphones have GPS capability. To get more information on a cellphone’s capabilities, check your manual or ask your wireless service provider. GPS capability uses signals from satellites to determine a cellphone’s location.
If your cellphone does not have GPS capability, wireless carriers can also use triangulation technology, which locates the caller by measuring the cellphone signal’s distance from nearby cellphone towers.
The location information, as determined by either GPS and/or triangulation, will be provided to the 9-1-1 operator if you are using either a cellphone with pre-paid minutes or a wireless service plan. If you have a cellphone but are not subscribed to any service, you can still dial 9-1-1 in an emergency and receive basic wireless 9-1-1 service.
Please take into account the following tips when calling 911 using our service:
Our work is incomplete without your feedback!
We trust that our customers’ feedback is a fundamental part of a continuous process that enables us to develop new practices, products and services to better serve the needs of people with disabilities.
Our first commitment is to the customer, that’s why we would like to hear from you! Send us your suggestions on how we can improve our products, services and website to better serve your needs.
Contact us
A group dedicated to addressing our customers’ accessibility needs is available to receive requests and feedback on our services and products.
Many smartphones have built-in accessibility features that make them easier to use by people with impaired vision, hearing or motor skills.
If you need any assistance, our support team can help you choose a phone and plan that meets your needs.If you want to see certain improvements on this website, please tell us
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